With Lopay’s new Buy Now, Pay Later option, your customers can pay in instalments using Klarna, while you get paid upfront.
Please note: This feature is currently not switched on by default — it’s only available on request after a quick review to confirm eligibility. To get started, just email us at [email protected] and our team will be happy to help.
Why offer Buy Now, Pay Later (BNPL)?
Boost sales and completion rates – Flexible payments can reduce drop-offs and improve conversions.
Get paid upfront – Customers pay over time, but you receive the full amount upfront (minus fees). Klarna handle customer repayments.
Setup is quick: Just enable Klarna in your Lopay app (see steps below) and send a Payment Link to your customer.
Eligibility
Buy Now, Pay Later (BNPL) is only available to merchants whose have been deemed eligible for Klarna by Stripe, our payment processor. And BNPL is only available when customers pay via payment links.
Fees
4.99% + 35p per transaction with Klarna.
This fee is fully inclusive so there are no additional fees.
How to enable BNPL in Lopay
Open the Lopay app and tap the ☰ (three lines) icon in the top-right corner.
Go to Account Settings > Payment options.
Toggle on Klarna.
Review and accept the Terms, then select Continue.
BNPL is available on all Lopay plans and once enabled, will show as a payment option whenever you send a Payment Link to customers.
How your customers pay with BNPL
Customers are redirected to Klarna’s site to choose from instalment options based on their location, order amount, and other factors.
Once confirmed, Klarna redirects them back to complete the order.
You get the full order amount (minus fees) in your Lopay account immediately.
Klarna collects payments directly from the customer and assumes any repayment risk.
Refunds
You can issue refunds on Klarna charges for up to 180 days after the payment is completed.
When you refund a charge, Klarna cancels any remaining instalments and returns the amount already paid to the customer.
Refunds usually take 5–7 business days but may take longer depending on the customer’s bank and purchase type.
Both full and partial refunds are supported. You can issue multiple partial refunds up to the value of the original charge. For partial refunds, Klarna automatically updates the customer’s repayment plan to reflect the new total.
Additional Requirements
To use Klarna, your business must also meet certain additional requirements set by Klarna and Stripe:
Customer location – Klarna is only available for customers based in the UK making purchases shipped to the UK.
Prohibited categories – In addition to the industry and business types restricted under the Stripe Services Agreement, Klarna does not support:
Charities
Political organisations, parties, or initiatives
B2B transactions
Risk management – Klarna may suspend or terminate your access if you fall into a prohibited category or if your business has high dispute rates that are not promptly resolved.
Refunds – Klarna supports both full and partial refunds, but all refunds must follow Klarna’s rules (see the Refunds section above).
These requirements are in addition to Lopay and Stripe’s standard terms.
For further guidance, please email [email protected]