Remote Terminal lets you enter an amount or build a basket on your phone, then send the payment to one of your Lopay Business Terminals. Your customer taps their card on the terminal to pay, and the result appears on your phone.

This can be useful when taking orders at a table, choosing between several terminals along a bar, or sending a payment from an office to a driver’s terminal.

No. Your phone builds the sale, selects the terminal and lets you change the amount or cancel. The customer’s card is read by the terminal, which processes and completes the payment.

Server: Your phone sends the payment to Lopay, which passes it to your terminal. Both devices need an internet connection, but they do not need to be near each other.

Bluetooth: Your phone sends the payment directly to a nearby terminal. The devices must be within a few metres, such as in the same room or vehicle. Your terminal still needs internet to complete the payment.

Before you start, make sure your terminal is already connected to your Lopay app.

1. On your terminal, tap More, turn on Remote Terminal, then select Continue.

2. On your phone, open My Devices in the Lopay app.

3. Select the terminal you want to use, then choose Use for remote payments.

With Server, both your phone and terminal need internet.

With Bluetooth, your phone does not need internet to send the payment. It can be in airplane mode with Bluetooth switched on. Your terminal must still have internet to complete the payment, so this is not an offline payment option.

If your account uses Bluetooth, you will need to allow Bluetooth access on your phone. The Server connection does not ask for Bluetooth permission.

Please contact Lopay Support if you would like to change between Server and Bluetooth. There is no setting in the Lopay app for you to change this yourself.

Bluetooth is suitable when your phone and terminal are within a few metres of each other. If they are in different rooms or locations, use Server. Verifone V660p terminals cannot use Bluetooth because the hardware does not support this connection.

The change takes effect when the app next refreshes your account settings. If it has not updated, sign out of the Lopay app and sign back in.

1. Open the Charge screen in the Lopay app.

2. Enter the amount, or build your cart if you have added items.

3. Select Send to terminal, or choose the terminal from the payment options.

4. The payment will appear on the selected terminal. Ask your customer to tap their card on the terminal to complete it.

5. The terminal completes the payment and your phone shows the result.

Yes. With Server, you can select from the full list of your terminals, as long as both devices are online. With Bluetooth, you can select any of your terminals within range.

The terminal shows the usual payment screen, progress, result and receipt options. The payment screen cannot be swiped away or dismissed while the terminal is collecting the card payment.

After the payment finishes, the screen clears after around five seconds so the terminal is ready for the next payment.

Send the payment again from your phone. There is no retry button on the terminal for a remote payment.

No. Your phone only receives the result of the payment it sent. A separate payment started directly on the same terminal is not reported back to your phone through Remote Terminal.

For any further questions or help, please contact Lopay Support through the in-app chat or by emailing

To get the most from your Lopay app, please ensure you have the latest version. Head to your app store to download any available update.