If Tap to Pay on Android is not showing on the Charge screen in your app, please ensure it is set up by following these steps: Open the Lopay app and navigate to the Home page, tap on My Devices, select Tap to Pay on Android, tap Connect, and accept the Tap to Pay terms and conditions. Ensure that NFC (Near Field Communication) is enabled on your phone in your device's settings.
1) Check your Android device is compatible
Your Android phone must have NFC capabilities and have Android 11 or higher.
2) Clear “Bad data” to reset the connection for Tap to Pay
If Tap to Pay is no longer working on your Android phone and your phone's operating system is Android 11 or higher, please follow the instructions below to clear the cache (temporary data) as it may resolve the issue.
Open Settings
Select Apps
Tap the app you want to clear
Select Storage and cache
Tap Clear cache
Please then go back into your Lopay app, select the “My Devices” tile on the Home page and select “Tap to Pay on Android” to reconnect.
Ensuring Tap to Pay Feature Availability
If you cannot see the Tap to Pay option in the Lopay app, it may be due to an outdated app version. To resolve this:
Update the Lopay app to the latest version from your device's app store.
After updating, reopen the app and check for the Tap to Pay option again. Keeping the app updated ensures you have access to the latest features and improvements.
3) Check your phone NFC is turned on
For your Android phone to support Tap to Pay, you will need to enable NFC on your phone's settings.
4) Check your phone case is not interfering
An RFID-blocking phone case might interfere with the NFC (Near Field Communication) functionality on your phone. NFC is essential for contactless transactions, including tap-to-pay payments. Therefore, it’s advisable to avoid cases that may disrupt these signals to ensure seamless and secure transactions.
If after the above steps, Tap to Pay is not working, please contact us via the in-app chat or email us at [email protected].