What security measures are required with Lopay?
For your security, you can set up Two-Factor Authentication (2FA) on your Lopay account. This means that you'll need to access your email address and your mobile device to log in to your Lopay account.
To protect your account, you will also be required to set a personal 5-digit code once logged in which will then be required before you can do certain actions such as:The 5-digit passcode is shared between the Lopay app and the Lopay Business Terminal, ensuring secure access to sensitive features and transactions.
changing your connected bank account
changing your account email address
taking a payment after a period of inactivity in the app
If you've not been active in your Lopay app for the timeout period you specify (please see steps here) you will be asked for your passcode to reactivate your screen. And if you prefer, you can also use biometric authentication (such as Face ID or fingerprint recognition) instead of entering a 5-digit passcode.
Tap the 'Protect your account' banner on your app Home page (or tap the 3 dots in top left of your app Home page and select 'Account security') and you will be guided through setup in the app.
What if I lose my mobile device and can't login?
When you set up 2FA you will be asked to save your Recovery Codes. These can be used if you lose your mobile device and are unable to receive the text your authenticator code via SMS when logging in.
What if I forget my passcode while in the app?
If you forget your 5 digit passcode (required for key actions within the app), please log out of the app and then sign back in - when you do this it will ask you to create a new code.
How can I reset my passcode?
To change your passcode settings: 1. Open the Lopay app on your phone and navigate to the Home screen. 2. Tap your initials in the top-right corner. 3. Select App Security. 4. Choose Change Passcode and set a new 5-digit passcode. 5. Optionally, adjust the Timeout Period to control how frequently the passcode is required.If your passcode doesn’t work on the Lopay Business Terminal, follow these steps: 1. Open the Lopay app on your phone. 2. Tap your initials in the top-right corner and go to App Security. 3. Select Change Passcode and set a new 5-digit passcode. 4. Restart the terminal by holding the power button and selecting Restart. 5. Enter the new passcode on the terminal.
How can I change the frequency that my passcode is requested?
Your timeout period is the period of inactivity before your passcode will be required to open the app. To edit your timeout period please follow the steps below:
1) Open the app Home screen
2) Select your initials in the Top Right of the screen
3) Select "App security"
4) Select 'Timeout period' and adjust this as desired.
Please remember to never share passwords, PIN numbers, verification codes, or anything else that could lead to your account being hacked. No Lopay employee will ever ask you for them.Additionally, regularly update your passcode to enhance security and ensure your Lopay app and terminal firmware are up to date to avoid persistent issues.
Any questions? Contact Support via the in app chat or email [email protected].