Please ensure you have the latest version of the Lopay app:
Head to the AppStore here or PlayStore here to download the update.
When will I receive my payout?
The timing of your payout depends on your Lopay Account type:
Instant to Bank - Your earnings will automatically payout if over £75 (or the threshold that you set). Payouts are immediate 24 hours a day, 7 days a week, including bank holidays. More details here.
Standard - Your Lopay balance will automatically payout to your bank daily, weekly, or monthly on the day you set (Monday - Friday). Funds typically settle by 11am that day. Your earnings are also instantly available to spend via your free Expense & Reward Card. For details on how to set your payout schedule click here.
Essential - Your Lopay balance will automatically payout to your bank every Thursday. Funds typically settle by 11am that day. Your earnings are also instantly available to spend via your free Expense & Reward Card.
Please note: The timings above are not guaranteed. Payouts can be temporarily held by banks for additional reviews and this is out of Lopay's control.
How do I change my Lopay Account?
You can select the 'Upgrade' button in the top left corner of the app home screen at anytime. You can also go to your 'My Account' page via the 3 dots beside your balance on the homepage and select 'Change my Account type' at the bottom of the screen.
For a full comparison of the different Lopay Account types, please click here.
How do I get a one-off payout to my bank?
On all accounts, if you need a one-off instant payout to your bank account its easy. Select the Activity tab at the bottom of the app, then 'Withdraw money', enter the amount you want to payout, and then select from the following:
Instant payout - a small payout fee will be shown, this will take your fees for the transactions being paid out to our standard instant-to-bank rate of 1.79%. Instant payouts typically settle immediately, 24/7, even on bank holidays.
Regular payout - free of charge and typically settle in 3 business days.
How do I pause payouts to my bank?
On the Lopay Standard Account, you can pause or resume payouts at any time quickly and easily: Tap the three dots beside your balance on the app homepage and then select 'Pause payouts' / ' Resume payouts' from the list that appears.
Your payout schedule, or pause status, will show at the top your app homepage under your business name.
Is there a minimum payout?
The minimum payout is £1. Please note, payouts are net of fees so a £1 transaction will not payout until your Lopay balance goes over £1.
Is there a maximum payout?
There is a cap per day (24 hours) on Instant payouts only. This measure is in place to safeguard our community of merchants. If you need to increase your cap on Instant Payouts please contact Support and they will pass you on to our Review team.
Why has my payout not settled?
If your payout is showing as sent successfully then it should be settled by your bank soon. Typically we see that standard payouts are settled by midday but banks can add more time when settling funds (standard or instant). We recommend waiting till the end of the day for a payout to settle and then contacting the Support team for more assistance.
Why has my payout failed?
If a payout shows as 'Failed' on the 'Activity' tab in your app, please first check your bank details are correct or add another bank account. To do this, go to the 'More' tab and select 'Bank accounts'. If you can't see a reason for the failure, please contact [email protected] for more details.
What are the fees deducted?
Payments are settled net of fees. We charge a flat transaction fee that includes all payment processing and card network costs. More details here.
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For any further questions or help, please email us at [email protected].