Where's my payout?
To receive a payout you must have completed your identity verification and added your bank details - please click here for guidance on this.
The timing of your payout depends on the Schedule you are on. To change your Schedule at any time, please follow the steps here. The options are as follows:
Instant - Payments are settled immediately after the transaction if over £10, including on weekends and bank holidays. (More details here)
Next Day - Payments are settled 1 business day after the transaction (Mon-Fri, typically pre midday, minimum £1)
Weekly - Payments are settled every Thursday after the transaction (typically pre midday, minimum £1)
Please note, Lopay payouts may show in your bank statement as "Stripe Payments UK Ltd" or "OrderPay Ltd".
What are the fees deducted?
Payments are settled net of fees according to the Schedule. We charge a flat transaction fee that includes all payment processing and card network costs - there are no additional fees.
Weekly payouts - 0.79% (UK Visa & Mastercard), 1.79% (Amex & international)
Next Day payouts - 0.99% (UK Visa & Mastercard), 1.79% (Amex & international)
Instant payouts - 1.79% (UK Visa & Mastercard), 2.79% (Amex & international)
POS sales incur an additional 0.25% (£0.03 minimum fee) per transaction (after your 30 day free trial). Our POS feature enables the combination and tracking of specific products, select 'Your Products' on the home page to get set up.
To see the details of the payment card used, please select the payment on the transactions history tab in the app (fourth icon at the bottom).
Our fee is deducted per transaction and rounded up to the nearest penny as the lowest unit of currency.