Where's my payout?
To receive a payout you must have completed identity verification and added bank details - please click here for guidance on this.
The timing of your payout depends on the Schedule you are on. To change your Schedule at any time, please follow the steps here. The options are as follows:
Instant - Payments are settled immediately after the transaction, including on weekends and bank holidays. Instant payouts are triggered once your account balance reaches £50, but you can choose to get an instant payout if your balance is below this amount. Read more about instant payouts here.
Next Day - Payments are settled 1 business day after the transaction (Mon-Fri, typically pre midday, minimum £1).
Weekly - Payments are settled every Thursday after the transaction (typically pre midday, minimum £1).
Please note, Lopay payouts may show in your bank statement as "Stripe Payments UK Ltd" or "OrderPay Ltd".
What are the fees deducted?
Payments are settled net of fees according to the Schedule. We charge a flat transaction fee that includes all payment processing and card network costs:
Weekly payouts - 0.79% (UK Visa & Mastercard), 1.79% (Amex, corporate & international)
Next Day payouts - 0.99% (UK Visa & Mastercard), 1.99% (Amex, corporate & international)
Instant payouts - 1.79% (UK Visa & Mastercard), 2.79% (Amex, corporate & international)*
There are additional fees of +0.49% for Payment Links and +0.25% (£0.03 minimum fee) for product sales via the 'Shop' screen in the app (after the 30-day free trial).
To see the details of the payment card used, please select the payment on the transactions History tab in the app (fourth icon at the bottom).
Our fee is deducted per transaction and rounded up to the nearest penny as the lowest unit of currency.
*For instant payouts below £50, a payout fee will be applied to round up the fees to be equivalent to the fees on a £50 instant payout (in most instances this will be a matter of a few extra pence).