If you are experiencing issues with connecting your card reader to your Android device, you are now able to connect it using a wired connection.

Please note a USB Type C to Type C cable is required for this connection. You may already have this type of cable around the house and if not you can purchase them on most high streets or online, for example here.

Step 1:

Plug the USB Type C to Type C cable into your Android device and into the Wisepad 3 card reader.

Step 2:

Open the Lopay app, tap the Your Devices tile on the home page, and then set up a reader.

Select 'Try other discovery methods' and then on the drop-down select 'USB'. An option to select Wisepad 3 will then appear at the top. Press on this option and it will take you back to Your Devices showing that the device has connected.

Once connected, you can send payments to your card reader in the usual way:

Select Take a payment on the app home page, enter the relevant payment amount and press 'Charge'. Select Send to reader from the menu of options.

If you frequently take payments via the card reader, Send to reader will automatically replace Charge to make sending a payment one step rather than two. For more information about this, click here.

Your customer can then tap or insert their contactless card or hold their phone to the card reader if they have enabled Apple Pay or Google Pay.

Please always wait for the green 'payment successful' screen in the Lopay app before the customer leaves to be sure the payment has been completed.