Contents
Contents
What is the Lopay Card Reader?
Our card reader is the WisePad 3 model. This Bluetooth card reader accepts chip & PIN, contactless card payments, Apple Pay, and Google Pay. It does not support swiping (magstripe) or CNP (Card Not Present) transactions.
If connecting to an iPhone or iPad, you will need iOS 12.5.1 or higher.
Please note: The card reader must always be connected to your Lopay app to receive a payment. You can only connect one card reader per phone/tablet at any one time.
What does it cost & how do I order?
Once you've completed registration and identity verification, you can order your first card reader for just £24 + £6.95 postage & packaging within the app. Simply claim your discounted card reader as part of your account set up. Please click here for more details.
Additional card readers can be purchase for £49 plus P&P from our store here.
Please note: You can see an estimated delivery date and check the status of your order in the app. They typically take 2-3 business days to arrive.
How do I connect & update my card reader?
When you receive your Lopay card reader, you'll need to connect it to your Lopay account. This can be done via bluetooth (step-by-step guide here) or by a cable (details here).
Please ensure you first connect your card reader well in advance of trading to allow for a firmware update.
When first connected, your card reader will automatically update if a firmware update is required. - this can take up to 10 minutes and you won't be able to use the reader during this time. Please plug your reader in to charge to help the update complete.
What do I do if I can't connect my card reader?
Click here for our guide to setting up your card reader. If you're having trouble connecting your card reader, see our troubleshooting Q&A here.
Do I need to have a card reader to use Lopay?
Card readers are just one way for your customers to pay. For more info on the ways to take payments with Lopay please click here.
Can I change the delivery address or cancel an order?
If you need to cancel your order or change the delivery address, please contact our Support team immediately. We are only able to cancel or amend an order if it has not yet been dispatched.
What do I do if my card reader is faulty?
If you happen to receive a faulty or damaged card reader, please get in touch with our Support team and we'll arrange a replacement free of charge.
Occasionally a card reader will present a fault after use, for example it may show the 'Tamper Error' message on the screen or another error code. If this happens, please open the in-app chat to contact Support. You will be asked for photos of the front and back of the card reader showing the error and the serial number and we will get a free replacement to you as quickly as possible.
What if I want to return my card reader?
If you change your mind at any point you can return your card reader free of charge as long as it is in its original packaging and in a resalable condition. Please contact our Support team for your free return label.
For any further questions or help, please email us at [email protected].