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Card Reader FAQs

Frequently asked questions about the Lopay Card Reader

Lucinda avatar
Written by Lucinda
Updated over a week ago

What is the Lopay Card Reader?

Our card reader is the WisePad 3 model. This card reader accepts chip & PIN, contactless card payments, Apple Pay, and Google Pay. It does not support swiping (magstripe) or CNP (Card Not Present) transactions.

If connecting to an iPhone or iPad, you will need iOS 12.5.1 or higher.

Please note: The card reader must always be connected to your Lopay app to receive a payment and you can only connect one card reader at any one time.


What does it cost?

Once you've completed registration, you can order your first card reader for just £24 + £6.95 postage & packaging within the app. Simply claim your discounted card reader as part of your account set up.

Additional card readers can be purchase for £49 plus P&P from our store here.


How do I order a card reader?

You may order your discounted card reader through the app once you've completed identity verification. Please click here for more details.

You can also order additional card readers at full price from our store at any time.

Please note: You can find an estimated delivery date and check the status of your order in the app. Please allow up to 5 business days for your card reader to arrive.


How do I connect my card reader?

When you receive your Lopay card reader, you'll need to connect it to your Lopay account. This can be done via bluetooth (step-by-step guide here) or by a cable (details here)

Please note: A card reader can only connect to one account at any one time.


What do I do if I can't connect my card reader?

Click here for our guide to setting up your card reader. If you're having trouble connecting your card reader, see our troubleshooting Q&A here.

Please note: A firmware update may be required when you first connect your card reader - this can take up to 10 minutes and you won't be able to use the reader during this time. Please plug your reader in to charge to help the update complete. 


Do I need to have a card reader to use Lopay?

Card readers are just one way for your customers to pay.

With Lopay you can also generate a QR code on your phone/tablet for a customer to scan and pay, send a payment link to a customer via text, email, or social media, and use Tap to Pay to take payments with just your phone.

For more info on the ways to take payments with Lopay please click here.


Can I change the delivery address or cancel an order?

If you need to cancel your order or change the delivery address, please contact our Support team immediately. We are only able to cancel or amend an order if it has not yet been dispatched.


What do I do if my card reader is faulty?

If you happen to receive a faulty or damaged card reader, please get in touch with our Support team and we'll arrange a replacement free of charge.


What if I want to return my card reader?

If you change your mind at any point you can return your card reader free of charge as long as it is in its original packaging and in a resalable condition. Please contact our Support team for your free return label.


For any further questions or help, please email us at [email protected].

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