Card reader FAQs

Features, requirements and troubleshooting

Lucinda avatar
Written by Lucinda
Updated over a week ago

Do I get charged for a Lopay card reader?
Your first card reader is completely free (excluding £6.95 Postage & Packaging) if you transact £2,500 with Lopay in 6 months. If you haven't reached this threshold 6 months after the date you ordered the card reader, we'll ask you to pay £59 or return your reader free of charge.

To purchase additional card readers please click here.

What type of card reader is offered?

Our WisePad 3 card reader accepts chip & PIN, contactless card payments, Apple Pay, and Google Pay. It does not support swiping (magstripe) or CNP (Card Not Present) transactions. If connecting to an iPhone or iPad, you need iOS 12.5.1 or higher. Further details are available here.

Please note, the card reader must always be connected to your Lopay app to receive a payment and you can only connect one card reader at any one time.

How do I order a card reader?

You can order your card reader through the app once you've completed registration - click here for our guide to ordering. Please allow up to 5 business days for your card reader to arrive. You can find an estimated delivery date and check the status of your parcel within the app.

Trouble connecting your card reader?

Please click here for our guide to setting up your card reader. If you're having trouble connecting your card reader, see our troubleshooting Q&A here.

The card reader may need to update when you first connect it - this can take up to 10 minutes, so please plug your reader in to charge to help the update to complete. 

Do I have to have a Lopay card reader?

Card readers are just one way for your customers to pay. With Lopay you can also generate a QR code on your phone/tablet for a customer to scan and pay, or send a payment link to a customer via text, email or social media.

For more info on the ways to take payments with Lopay please click here.

Can I change the delivery address or cancel an order?

You can cancel your order or change the delivery address if it hasn't already been dispatched. Please contact our Support team via the chat icon in the app.

What happens if my card reader is faulty?

If you happen to receive a faulty or damaged card reader, please get in touch with our Support team and we'll arrange an exchange free of charge.

For anything else, please get in touch via the chat icon in the app or email [email protected].

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