If you're having issues connecting your Card Reader to your iOS device then please try the following troubleshooting steps:

Sometimes app performance can be hindered by an accumulation of temporary data files (cache). Clearing the cache will help refresh your app and can be done in multiple ways:

Force close the app:

1) Tap the multi-task button on the bottom bar of your phone

2) Swipe the Lopay app away to force close it

3) Re-open the Lopay app by selecting the app icon on your phone

Log out:

1) Go to 'More' screen in the Lopay app

2) Scroll to the bottom and select 'log out'

3) Open the Lopay app and select 'Already have an account' at the bottom of the screen to re-sign in

Clear the cache via 'App Info':

1) Tap and hold the Lopay app icon on your phone home page and then select 'App info'

2) Select 'Storage and cache'

3) Select option to 'Clear cache'.

1. In the Lopay app: Select 'My Devices'. Then select the orange cross beside your device and select 'Forget'.

2. In your phone Settings: Select your phone 'Settings' then 'Bluetooth' then select your card reader ('WPC...') and select 'Unpair'

3. Back in the Lopay app: Reconnect your reader by selecting 'My Devices', then 'Reader Connection', then 'WisePad3' when it shows and Accept the pairing request. For more details please see the article below.

Ensure the Lopay app has the necessary permissions. To do this follow these steps:

1) Go to your phone "Settings".

2) Then go to "Lopay".

3) Turn on the "Bluetooth", "Mobile Data", and "Location" toggles.

Ensure your phone Bluetooth is turned on in your phone Control Centre.

To check this, swipe down from the top-right corner of your screen and ensure the Bluetooth icon is blue.

Turn off WIFI in order to avoid accidentally connecting to public WIFI networks where the connection may not be reliable or a login may be required.

Alternatively, ensure that your WIFI connection is strong.

For any further questions or help, please email us at [email protected].