Taking payments via a card reader? Let your customers add a tip via the card reader too. Your customers can select an amount or a percentage - and you control the options that are displayed. They can also select 'Custom' on the card reader and enter any amount they choose :)

To turn on tipping, please ensure you have the latest version of the app and then go to the Settings page in the app (cog icon) and select Tipping. You can then choose from Smart tipping (described below), Percentages, or Fixed values and edit the 3 pre-set options you'd like your customers to see. For more details click here.

What's Smart Tipping?

With our Smart Tipping feature you don't have to choose between percentages and fixed values - the app will decide for you based on the size of the transaction.

For example, you can set the tip options to be 10%, 12.5% and 15% for transactions over £12 and automatically show £1, £2 and £3 for transactions under £12.

It's the best of both for bigger tips :)

Please note:

  • For Android users, if there are issues with the card reader not syncing correctly with the tip settings, please force quit and restart the lopay app. To do this press your phone multi task button and "swipe" the app away, then re open the app.

  • Merchants are responsible for distributing tips received through lopay to team members as relevant. Tips received will be shown in your revenue reports.

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