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Turning on tipping

How to set up, edit, and accept tips

Lucinda avatar
Written by Lucinda
Updated over a week ago

Lopay helps you maximise customer tips, no matter the payment method. Follow the steps below to turn on and customise the tip options your customers will see.

  1. Go to the "More" tab at the bottom of your screen.

  2. Next, select "Tipping".

  3. You then choose from "Smart Tipping" (explained below), "Percentages", or "Fixed values".

  4. Edit the 3 pre-set options you'd like your customers to see and then select "Update".

    Please note: Your customer will also always see an option to enter a 'Custom' amount on the card reader.

Please note: Transaction fees apply to tips as they are included in the overall transaction value. Merchants are responsible for distributing tips received to team members as relevant. Tips received will be shown in your revenue reports.

For more information on tipping please see below:

What's Smart Tipping?

With our Smart Tipping feature you don't have to choose between percentages or fixed values - you can decide, based on the size of the transaction, which you would like to appear.

For example: you can set the tip options to be 10%, 12.5% and 15% for transactions over £12 and automatically show £1, £2 and £3 for transactions under £12.

This helps you maximise tips!

Tipping on the card reader

Once you have set up tipping, customers will be shown the option to "Add Tip?" on the card reader.

If confirmed, the 3 options you set via the Lopay app and a 4th "Custom" option are present.

Tipping via a payment link/QR code

Once the customer has clicked on your payment link or scanned your QR code they will be redirected to a secure website to complete the payment.

The 3 options you set prior via the Lopay app and a 4th "Custom" option will be present.

If "Custom" is selected, a window will pop up allowing the customer to edit the amount, as shown in the screenshots below.

The tip amount will then be visible before completing the transaction.

For any further questions or help, please email us at [email protected].

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